Sustainability
Products & Production
We produce small batches at a time to make sure we only produce what our customers demand, and avoid over production.
We also reuse fabric leftovers as much as possible, for example to produce accessories. This action reduce the amount of fabric waste.
The leather we use is a non-toxic leather and is vegetable tanned from Europe.
Transport & Packaging
We always strive to find the most environment friendly transport so we alternate between shipping by sea and by railway only in rare cases and in very small volumes we use airway transport.
For the packaging we have reduced the use of plastic bags and for the products that still comes with individual plastic wrapping we use recycled plastic.
Our packaging boxes is FSC certified and consist of 100% recyclable paper made in Europe. The dust bags we use is made in 100% organic cotton, they are also great to store our collars in or perfect to use as a treat bag.
We also use the "correct" size on boxes for the volume of the order which means we never send unnecessary filling material or half empty boxes.
Reuse & Repair
Our ambition is to make trendy and unique dog accessories for a resonable price. But we know that collars and leads that's being used frequently can be worn out after a period of time. So we really recommend all our customer to read our caring advise and to take care of the products so they last longer. All our collars and leads can easily be repaired by replacing new hardware and/or rivets. So either have a look at your local shoemaker or leather repair shop or contact us at contact@collarofsweden.com for assistance.
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We provide worldwide shipping. You can find more information on different shipping regions here.
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We offer different shipping options and all prices for each option is displayed in the checkout. Here's the most common shipping fees.
Sweden
Standard Shipping = 50 SEK
Priority Shipping = 120 SEKEurope
Standard Shipping = 7€
Priority Shipping = 13€
Express Shipping = 17€
Super Shipping = 20€Worldwide
Standard Shipping = 10$
Express Shipping = 22$
Super Shipping = 35$ -
We offer free standard shipping on orders above a certain amount, see info below when free shipping is applied in your region.
- Sweden orders above 800 SEK
- EU/UK/NO orders above 100€
- Worldwide orders above 130 USD$
Take your time to read our size and measurements guide to find the correct size.
Or contact us if you need advice regarding the best size for your pup.
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If you would like to cancel your order please reach out to us ASAP and we will make every effort to cancel it for you. If your order has already been sent out we are not able to cancel it. In this case you need to process a return once your order has been delivered.
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All orders are mostly sent within 48h. For international orders the shipping time varies depending on the region. Customs clearance may also affect the delivery time.
Estimated shipping time for Standard shipping:
- Sweden 2-3 business days
- Scandinavia 3-5 business days
- EU 4-6 business days
- Europe 6-8 business days
- US 8-10 business days
- Canada 14-21 business days days
- Australia 14-21 business days
- Asia 7-10 business days
Estimated shipping time for Express & Super shipping:
- Sweden 1-2 business days
- Scandinavia 2-3 business days
- EU 2-3 business days
- Europe 2-4 business days
- US 2-4 business days
- Canada 3-6 business days
- Australia 3-6 business days
- Asia 2-4 business days
Please contact us if you haven't received your order within 20 days from received order confirmation.
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You will receive a shipping confirmation with a tracking link and a tracking number once we started processing your order.
Please copy your tracking number starting with either UU or RR and track it on your national post service website. For UPS shipments starting with 1Z check your tracking at www.ups.com
Haven't received any shipping confirmation? Please contact us at contact@collarofsweden.com
RETURNS
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We have a 14-day return policy, which means you have 14 days after receiving your order to request a return. To be eligible for a return, your item must be in the same condition as you received it, unworn or unused, with tags, and in its original packaging.
For more information, see returns & exchange.
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To make a return or a exchange make a request here.
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The refund of a approved return will be issued within 3-5 days from receiving the return back to us. Please note that we don't refund shipping fees.
Your refund will be credited to the payment method you used when you placed your order. Additional duties and/or taxes will not be refunded.
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We have a fixed return cost stated as below:
Sweden = 50 SEK
EU/UK/NO = 15€
Worldwide = 25$It's also possible to arrange your own return, please provide us with your order number and tracking number if the return is sent on your behalf.
Send your approved return here:
Collar of Sweden AB
Kabyssgatan 4 D
120 30 Stockholm
SwedenPlease note that import taxes, customs fees and shipping costs will not be refunded, even if its a partial return. We do not accept returns sent by COD (Cash on Delivery) or any other shipping options that may add additional fees for us. The sender is responsible for any items lost or damaged in shipping.
You can always contact us for any return question at contact@collarofsweden.com
PRODUCTS
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Start with having a look at our size-guide that you find here if you still doubting regarding the size please send us a message to contact@collarofsweden.com
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We use both real leather and vegan leather. Our vegan leather products is marked with a special symbol on the product page.