All orders are mostly sent within 48h. For international orders the shipping time varies depending on the region. Customs clearance may also affect the delivery time.

Estimated shipping time for Standard shipping:

• Sweden 2-3 business days
• Scandinavia 3-5 business days
• EU 4-6 business days
• Europe 6-8 business days
• US 8-10 business days
• Canada 14-21 business days days
• Australia 14-21 business days
• Asia 7-10 business days

Estimated shipping time for Express & Super shipping:

• Sweden 1-2 business days
• Scandinavia 2-3 business days
• EU 2-3 business days
• Europe 2-4 business days
• US 2-4 business days
• Canada 3-6 business days
• Australia 3-6 business days
• Asia 2-4 business days

Please contact us if you haven't received your order within 20 days from received order confirmation.

You will receive a shipping confirmation with a tracking link and a tracking number once we started processing your order.

Please copy your tracking number starting with either UU or RR and track it on your national post service website. For UPS shipments starting with 1Z check your tracking at www.ups.com

Haven't received any shipping confirmation? Please contact us at contact@collarofsweden.com

For returns or exchange make a request here.

Yes we provide right of withdrawal in 14 days on all our products except custom made orders for example, engraved name tags, custom made leads or collars with hardware/rivets that has been customised. The products has to be unused and in same condition as when delivered and in original packaging.

The refund of a valid return will be issued within 7 days from receiving the order. Please note that we don’t refund any shipping fees.

Your refund will be credited to the payment method you used when you placed your order. Additional duties and/or taxes will not be refunded.

Yes we provide right of withdrawal in 14 days on all our products except custom made orders for example, engraved name tags, custom made leads or collars with hardware/rivets that has been customised. The products has to be unused and in same condition as when delivered and in original packaging.

All orders are mostly sent the same day as you order or latest the day after. PostNord should guarantee a delivery time on 2-3 days for domestic orders.
For orders worldwide the delivery time is varying a lot from country to country and also due to different countries custom clearance that could affect the delivery time.

Examples of delivery time for Standard Shipping:

• Sweden 2-3 business days
• Denmark 3-5 business days
• Germany 4-7 business days
• Spain 5-8 business days
• Singapore 7-10 business days
• USA 8-12 business days
• Australia 12-20 business days
• Japan 7-10 business days
• Mexico 14-20 business days

Note. This is just the delivery time to the country boarder. Every country has their own custom clearance and delivery to mailbox.

Yes, but please contact us ASAP if you would like to cancel your order and we will make every effort to cancel it for you. In some cases we may not be able to cancel your order since we ship so quickly. In these situations we may need to process a return once your order has been delivered.

The refund of a valid return will be issued within 7 days from receiving the order. Please note that we don’t refund any shipping fees.

Your refund will be credited to the payment method you used when you placed your order. Additional duties and/or taxes will not be refunded.

We use both real leather and vegan leather. Our vegan leather products is marked with a special symbol on the product page.