Faq

Here we answer the most common questions we get. If you still don’t find what you’re looking for, please send your question directly to us.



 

Our products

 

What size on collar should I choose for my dog?

Start with having a look at our size-guide that you find here if you still doubting regarding the size please send us a message to contact@collarofsweden.com

How to change hardware on my collar?

Just add product – Customised Hardware. Follow the instructions to create your very own customised collar.

 

Order, shipping and returns

 

Do you ship abroad?

Yes, we provide worldwide shipping.

Can I track my order?

Yes this is possible for the following shipping options: Standard with tracking, Express shipping & Super shipping. Check your inbox for the tracking information and either follow the link in the email or type the tracking number on your national postal service company. If you haven’t received any email with shipping information please contact us on; contact@collarofsweden.com

How do I make a return of a product?

For changes or returns please fill in our returns form that you find here och send it together with your product. Or just add a note with your name or order number together with your return.

Do you provide free shipping and free returns?

We offer free standard shipping on orders over 100 EUR but no free returns.
Take your time to read our size- and measurement guide to find the right size.

How much is the shipping?

  • Domestic shipping (Sweden) is 40 SEK
  • Standard shipping within EU is 7 EUR
  • Standard shipping outside EU is 8 EUR
  • Express shipping is between 25 & 50 EUR

For orders over 100 EUR we offer free standard shipping.

Do you offer right of withdrawal?

Yes we provide right of withdrawal in 14 days on all our products except custom made orders for example, engraved name tags, custom made leads or collars with hardware/rivets that’s been customized. The products has to be unused and in same condition as when delivered and in original packaging.

How long is the delivery time for domestic shipping and worldwide shipping?

All orders are mostly sent the same day as you order or latest the day after. Postnord should guarantee a delivery time on 1-2 days for domestic orders.
For orders worldwide the delivery time is varying a lot from country to country and also due to different countries custom clearance that effecting the delivery time

Examples of delivery time for standard shipping:

  • Sweden 1-2 days
  • Denmark 3-6 days
  • Germany 3-4 days
  • Spain 3-4 days
  • Singapore 7-10 days
  • US 8-12 days
  • Australia 10-12 days
  • Japan 12-14 days
  • Mexico 12-14 days

Note. This is just the delivery time to the country boarder. Every country has their own custom clearance and delivery to mailbox.

Can I cancel an order as once it has been placed?

Yes, but please contact us ASAP if you would like to cancel your order and we will make every effort to cancel it for you. In some cases we may not be able to cancel your order since we ship so quickly. In these situations we may need to process a return once your order has been delivered.

When will I get my refund?

The refund of a valid return will be issued within 7 days from receiving the order. Please note that we don’t refund any shipping fees.

Your refund will be credited to the payment method you used when you placed your order. Additional duties and/or taxes will not be refunded.

What material do you use for your collars and leads?

We use both real leather and vegan leather. Our vegan leather products is marked with a special symbol at our category landing pages.