If you would like to cancel your order please reach out to us ASAP and we will make every effort to cancel it for you. If your order has already been sent out we are not able to cancel it. In this case you need to process a return once your order has been delivered.

All orders are mostly sent within 48h. For international orders the shipping time varies depending on the region. Customs clearance may also affect the delivery time.

Estimated shipping time for Standard shipping:

• Sweden 2-3 business days
• Scandinavia 3-5 business days
• EU 4-6 business days
• Europe 6-8 business days
• US 8-10 business days
• Canada 14-21 business days days
• Australia 14-21 business days
• Asia 7-10 business days

Estimated shipping time for Express & Super shipping:

• Sweden 1-2 business days
• Scandinavia 2-3 business days
• EU 2-3 business days
• Europe 2-4 business days
• US 2-4 business days
• Canada 3-6 business days
• Australia 3-6 business days
• Asia 2-4 business days

Please contact us if you haven't received your order within 20 days from received order confirmation.

You will receive a shipping confirmation with a tracking link and a tracking number once we started processing your order.

Please copy your tracking number starting with either UU or RR and track it on your national post service website. For UPS shipments starting with 1Z check your tracking at www.ups.com

Haven't received any shipping confirmation? Please contact us at contact@collarofsweden.com

The refund of a approved return will be issued within 3-5 days from receiving the return back to us. Please note that we don't refund shipping fees.

Your refund will be credited to the payment method you used when you placed your order. Additional duties and/or taxes will not be refunded.

We have a fixed return cost stated as below:

Sweden = 50 SEK
EU/UK/NO = 15€
Worldwide = 25$

It's also possible to arrange your own return, please provide us with your order number and tracking number if the return is sent on your behalf.

Send your approved return here:
Collar of Sweden AB
Kabyssgatan 4 D
120 30 Stockholm
Sweden

Please note that import taxes, customs fees and shipping costs will not be refunded, even if its a partial return. We do not accept returns sent by COD (Cash on Delivery) or any other shipping options that may add additional fees for us. The sender is responsible for any items lost or damaged in shipping.

You can always contact us for any return question at contact@collarofsweden.com

Start with having a look at our size-guide that you find here if you still doubting regarding the size please send us a message to contact@collarofsweden.com

We use both genuine leather and vegan (synthetic) leather. Our vegan leather products is marked with a special symbol on the product page.