Terms & conditions
These general terms and conditions of purchase apply to your purchases on, and use of, the website www.collarofsweden.com. The terms and conditions constitute an agreement between you and Collar of Sweden AB, corporate ID no. 559165-7605, Hammarby Allé 9, 120 32 Stockholm (hereinafter “CoS” or “We”). By making a purchase on, and using, this website, you undertake to comply with the following terms and conditions. We therefore ask you to carefully read these terms and conditions before using our website.
Once we receive an order from you, we will send an electronic confirmation/invoice to your email address which will confirm your purchase. It is therefore important that you provide the correct email address when you make an order. We recommend that you save this confirmation in order to facilitate any future contact with our customer service. The confirmation email also constitutes a receipt of purchase.
You may pay with either credit or debit cards. Klarna Bank AB and/or Stripe Inc. manages all of our banking transactions.
CoS does not handle any debit or credit card numbers itself.
Payment by card
Pay with your Visa, American Express or Master Card securely over the Internet. Your payment is handled by Klarna Bank AB and/or Stripe Inc. with secure encryption and under strict banking standards. Your card details are sent directly to the bank and cannot be read or accessed by anyone other than your bank. There is no extra charge for card payments but the issuer of your card may charge interest or other fees under the terms of your card agreement. When paying by credit / debit card starting conditions apply as soon as the card transaction is approved. In the event that no payment has been received after submitting your order, Collar of Sweden may automatically cancel your order.
Payment with Klarna
If you choose to pay with Klarna, additional terms will apply between you and Klarna. These terms are presented at checkout.
All prices displayed on Collar of Sweden´s website (www.collarofsweden.com) includes VAT in accordance with applicable law. If an order is to be sent to a delivery address outside of the EU, VAT will be deducted from the price on the payment page. Note that if an order is sent to a country outside of the EU, import duties and taxes may be applied, which will be charged once the item has reached your delivery address. You are responsible for the payment of such import duties and taxes. It should be noted that Collar of Sweden does not have any control over these charges, and because such charges vary from country to country, Collar of Sweden cannot predict how much they will be. Collar of Sweden recommends that you contact your local customs office for further information.
Orders made in the name of another party without their consent will be reported. Collar of Sweden reserves the right to amend and correct prices on all orders, including final purchases. If a price is incorrect, this can give grounds for Collar of Sweden to cancel the purchase and repay the amount paid in the best possible way. This can be done at any time. The customer is entitled to return an item within 14 days from the date on which the order was received. This right only applies provided that the product and its original packaging are returned in the same condition that they were in upon delivery. If the customer exercises their right to return an item, then the customer should contact Collar of Sweden for an address to send the item to. Return shipping will be paid by the customer.
If an item is damaged during transport to the customer, then Collar of Sweden should be contacted within 14 days for information regarding compensation.
In case of refund, the original shipping will not be repaid – unless we have sent you wrong products. To return or exchange the product for a different color or size, fill in our returns form.
If you live outside the EU, it’s important that you mark the shipping documents with “RETURNED GOODS” and include information about the product type, original tracking number and product value due to customs handling. If you live in Norway, Switzerland, UK or in another county outside the EU, you need to pay for both shipping and customs declaration, otherwise we can’t receive your shipment. Please use traceable shipping options, so that the package can be traced. For more info regarding deliveries and returns visit our delivery & returns page. The the customs clearance fee from orders outside EU is 7€.
CoS is entitled to change prices, add extra charges and amend product information without providing prior notice. Product images and other information aim to reflect the products as much as possible. We make reservations, however, for any faults which may arise on the website and cannot guarantee that all images represent the actual appearance of the products in a fully accurate manner.
The images must be considered as illustrations only. Image quality can also vary depending on the colour settings on your computer, phone or tablet.
Deliveries and cancellations
CoS delivers its products worldwide. Deliveries are made in cooperation with the transport companies (and their partners) that CoS has agreements with. You are entitled to cancel an order and return the items by contacting CoS customer service within 14 days from the date on which you receive your items. This is provided, however that the items are not unpacked and are in the same condition as when you received them. We don’t accept returns or make refunds on custom made collars, leads or engraved name tags. The customer bears any risks associated with returning items to CoS. In the event that you as customer find the delivery of an item is delayed for an abnormal amount of time, and that you no longer wish to continue with the purchase as a result, then it is your responsibility to cancel the order. In the event that the item has already been shipped, then the customer must accept the order. Cancellations are not valid until confirmation from CoS has been received via email. If a product is no longer sold, then CoS is entitled to cancel the order and issue a refund. CoS will notify the customer of any replacements or equivalent products if available.
It is important that you as customer carefully inspect your item whenever you receive it. If your item has been damaged during transport, you must report this to the transport carrier as quickly as possible. This applies regardless as to whether or not the damage is visible. If you discover that an item is damaged or does not correspond to the item you ordered after having received it, then you must contact us within 14 days. Any complaints must be made to CoS´s customer service. Please give your order number and the reason for your complaint so that we can get back to you with further instructions on how to return the item. Defective or faulty products that are being returned to CoS must still be handled carefully by the customer and treated as if they were free of defects. Regardless of the reason for returning the product, it is of considerable importance that the product is packaged well so that it cannot be damaged during transport. In the event that a product is returned and does not have any faults, then CoS will return the product to the customer. If a product is to be exchanged, it must be exchanged for an equivalent model. If a certain product is no longer available, the customer is entitled to a refund instead. If a dispute arises between you as customer and CoS, and we are not able to resolve the dispute, then you can lodge an online complaint with the EU body Online Dispute Resolution. You can find more information via the following link http://ec.europa.eu/odr.
CoS´s liability for faults in connection with delivery is limited in accordance with the applicable delivery terms and conditions for the delivery in question and with what follows from these terms and conditions. Our liability towards you for any losses or damages which arise in connection with your order on www.collarofsweden.com is limited to the total amount of your order. CoS is not liable for any indirect losses.
CoS shall be free from liability and other consequences which are caused by circumstances beyond CoS´s control. Such circumstances may include, for example, government intervention, new/amended legislation, war, fires, floods, interruptions to work, prohibitions, restrictions, sabotage, poor transport and weather conditions, non-delivery by a delivering party or cases where CoS or one of its partners is subjected to criminal activity.
Our website may include user-generated content from sources such as social media. CoS does not assume any legal responsibility for such material. If you suspect copyright infringement or infringement of any other right, or if you feel that your rights have been violated in any other way by the content published on the website, please get in touch with our customer service.
Retention of title
All products remain the property of CoS until full payment has been received.
All attempts at fraud are reported to the police. CoS reserves the right to cancel a purchase if there is any suspicion of criminal or fraudulent activity.
Applicable law and jurisdiction
Swedish law applies to these terms and conditions and your use of this website. To the extent that the law permits, the Swedish courts shall have exclusive jurisdiction in relation to any disputes that may arise from these terms and conditions or your use of the website, with the exception of cases where CoS chooses on its own accord to take legal proceedings against a customer/user in their place of domicile.
CoS reserves the right to terminate your account and/or your use of the website as it sees fit.
This can be undertaken if, for example, CoS suspects that you have violated these terms and conditions. Such termination may be made without prior notice.
Validity of the clauses
If one or several of these conditions are declared to be invalid or judged to be ineffective by a court or regulatory authority, this shall not affect the validity of the remaining conditions.
Intellectual property, such as trademarks and copyright, on www.collarofsweden.com and which belong to CoS may not be used for commercial purposes without the permission of CoS. All use of www.collarofsweden.com or its content, including the copying or storage of such content in its entirety or in part, other than use for your own personal and non-commercial purposes, is prohibited without the express permission of CoS. This website is owned exclusively by CoS.
All materials appearing on this website are reserved to CoS.
CoS may revise these general terms and conditions from time to time. Each time you purchase an item from us, the terms and conditions that are valid at any given time will apply to the contract entered into between you and CoS. You should therefore visit this page regularly in order to remain up-to-date with the content of our general terms and conditions.
Collar of Sweden AB
Kabyssgatan 4 D
120 30 Stockholm
Contact details: Collar of Sweden – Customer Service