We have a 14-day return policy, which means you have 14 days after receiving your order to request a return. To be eligible for a return, your item must be in the same condition as you received it, unworn or unused, with tags, and in its original packaging.

 

Exceptions / non-returnable items
We don't accept returns on the following items;

• Engraved name tags
• Collars & leads with customised hardware
• Sale items
• Gift cards
  

Please get in touch if you have questions or concerns about your return.

 

Exchanges
We do not offer exchanges; instead, we refund unused products that are returned in their original packaging. This means that if you want a new product, you will need to place a new order. We will credit your returned order.

 

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at contact@collarofsweden.com

 

Step 1.

Register your return here: https://account.collarofsweden.com

 

Step 2.

Return instructions: Add a note with your order number or name inside the package and mark the parcel with RETURNED GOODS.

 

Step 3.

Send your return here;
Collar of Sweden AB
Kabyssgatan 4 D
120 30 Stockholm
Sweden

 

Please note that import taxes, customs fees and shipping costs will not be refunded, even if its a partial return. We do not accept returns sent by COD (Cash on Delivery) or any other shipping options that may add additional fees for us. The sender is responsible for any items lost or damaged in shipping.

You can always contact us for any return question at contact@collarofsweden.com