Returer & Byten
Vi har en 14-dagars returpolicy, vilket innebär att du har 14 dagar på dig efter att ha mottagit din beställning att begära en retur. För att vara berättigad till en retur måste din produkt vara i samma skick som du mottog den, oanvänd, med lapparna kvar och i sin originalförpackning. Vid retur står kunden för fraktkostnaden på 50 SEK inom Sverige.
Undantag / Ej returnerbara varor
Vi accepterar inte returer på följande varor;
- Graverade namnskyltar
- Halsband & koppel med ändrade spännen/hakar
- Reavaror
- Presentkort
Vänligen kontakta oss om du har frågor eller funderingar kring din retur.
Byten
Vi gör inga byten, utan återbetalar oanvända produkter som återlämnas i sin originalförpackning med etiketter kvar. Det betyder att vill du ha en ny produkt så får du lägga en ny beställning. Vi krediterar din order som returnerats och du lägger en ny order. Vi debiterar dig 50 SEK för returfrakten.
Återbetalningar
Vi meddelar dig när vi har mottagit och inspekterat din retur och informerar dig om återbetalningen har godkänts eller inte. Om den godkänns kommer du automatiskt att få en återbetalning på din ursprungliga betalningsmetod inom 10 arbetsdagar. Observera att det kan ta lite tid för din bank eller kreditkortsföretag att behandla och bokföra återbetalningen.
Om det har gått mer än 15 arbetsdagar sedan vi godkände din retur, vänligen kontakta oss på contact@collarofsweden.com
Steg 1.
Registrera din retur här:
https://account.collarofsweden.com
Steg 2.
Returinstruktioner:
Lägg en lapp med ditt ordernummer eller namn i paketet.
Steg 3.
Skicka din retur hit:
Collar of Sweden AB
Kabyssgatan 4 D
120 30 Stockholm
Sverige
Observera att importskatter, tullavgifter och fraktkostnader inte kommer att återbetalas, även vid en delretur. Vi accepterar inte returer som skickas med postförskott (COD) eller andra fraktalternativ som kan innebära extra avgifter för oss. Avsändaren ansvarar för eventuella varor som går förlorade eller skadas under frakten.
Du kan alltid kontakta oss med frågor om returer på contact@collarofsweden.com
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We provide worldwide shipping. You can find more information on different shipping regions here.
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We offer different shipping options and all prices for each option is displayed in the checkout. Here's the most common shipping fees.
Sweden
Standard Shipping = 50 SEK
Priority Shipping = 120 SEKEurope
Standard Shipping = 7€
Priority Shipping = 13€
Express Shipping = 17€
Super Shipping = 20€Worldwide
Standard Shipping = 10$
Express Shipping = 22$
Super Shipping = 35$ -
We offer free standard shipping on orders above a certain amount, see info below when free shipping is applied in your region.
- Sweden orders above 800 SEK
- EU/UK/NO orders above 100€
- Worldwide orders above 130 USD$
Take your time to read our size and measurements guide to find the correct size.
Or contact us if you need advice regarding the best size for your pup.
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If you would like to cancel your order please reach out to us ASAP and we will make every effort to cancel it for you. If your order has already been sent out we are not able to cancel it. In this case you need to process a return once your order has been delivered.
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All orders are mostly sent within 48h. For international orders the shipping time varies depending on the region. Customs clearance may also affect the delivery time.
Estimated shipping time for Standard shipping:
- Sweden 2-3 business days
- Scandinavia 3-5 business days
- EU 4-6 business days
- Europe 6-8 business days
- US 8-10 business days
- Canada 14-21 business days days
- Australia 14-21 business days
- Asia 7-10 business days
Estimated shipping time for Express & Super shipping:
- Sweden 1-2 business days
- Scandinavia 2-3 business days
- EU 2-3 business days
- Europe 2-4 business days
- US 2-4 business days
- Canada 3-6 business days
- Australia 3-6 business days
- Asia 2-4 business days
Please contact us if you haven't received your order within 20 days from received order confirmation.
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You will receive a shipping confirmation with a tracking link and a tracking number once we started processing your order.
Please copy your tracking number starting with either UU or RR and track it on your national post service website. For UPS shipments starting with 1Z check your tracking at www.ups.com
Haven't received any shipping confirmation? Please contact us at contact@collarofsweden.com
RETURNS
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We have a 14-day return policy, which means you have 14 days after receiving your order to request a return. To be eligible for a return, your item must be in the same condition as you received it, unworn or unused, with tags, and in its original packaging.
For more information, see returns & exchange.
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To make a return or a exchange make a request here.
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The refund of a approved return will be issued within 3-5 days from receiving the return back to us. Please note that we don't refund shipping fees.
Your refund will be credited to the payment method you used when you placed your order. Additional duties and/or taxes will not be refunded.
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We have a fixed return cost stated as below:
Sweden = 50 SEK
EU/UK/NO = 15€
Worldwide = 25$It's also possible to arrange your own return, please provide us with your order number and tracking number if the return is sent on your behalf.
Send your approved return here:
Collar of Sweden AB
Kabyssgatan 4 D
120 30 Stockholm
SwedenPlease note that import taxes, customs fees and shipping costs will not be refunded, even if its a partial return. We do not accept returns sent by COD (Cash on Delivery) or any other shipping options that may add additional fees for us. The sender is responsible for any items lost or damaged in shipping.
You can always contact us for any return question at contact@collarofsweden.com
PRODUCTS
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Start with having a look at our size-guide that you find here if you still doubting regarding the size please send us a message to contact@collarofsweden.com
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We use both real leather and vegan leather. Our vegan leather products is marked with a special symbol on the product page.