配送と返品
配達
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当社は世界中に配送しており、注文は PostNord または UPS およびそのパートナーを通じて発送されます。
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当社の標準配送では、海外からの注文を完全に追跡することはできません。このサービスは、スーパー、エクスプレス、または優先配送でのみ可能です。
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ご注文は、指定された配送先住所または最寄りの受取場所に直接お届けします。
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配達時間は航空便の乗り継ぎや通関状況によって異なる場合があります。
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注文確認から20営業日以内に注文が届かない場合は、contact@collarofsweden.comまでご連絡ください。
おおよその納期 - ヨーロッパ
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標準配送: 5 ~ 8 営業日
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優先配送: 4 ~ 7 営業日
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特急配送: 2 ~ 4 営業日
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スーパー配送: 1 ~ 2 営業日
おおよその配達時間 - 全国
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標準配送: 7 ~ 20 営業日
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特急配送: 4 ~ 5 営業日
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スーパー配送: 2 ~ 3 営業日
戻り値
製品を返品するには、 この返品フォームにご記入いただくか、お名前または注文番号をメモに追加して製品と一緒に次の宛先までお送りください。
スウェーデンABの首輪
カビスガータン 4D
120 30 ストックホルム
スウェーデン
小包に次のマークを付けます: 返品
一部返品の場合でも輸入税、通関手数料、送料は返金されませんのでご了承ください。代金引換、または追加料金が発生するその他の配送オプションでの返品は受け付けておりません。配送中の商品の紛失または破損については、送り主が責任を負います。 カスタマイズされた製品や刻印されたネームタグの返品や返金は受け付けません。
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We provide worldwide shipping. You can find more information on different shipping regions here.
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We offer different shipping options and all prices for each option is displayed in the checkout. Here's the most common shipping fees.
Sweden
Standard Shipping = 50 SEK
Priority Shipping = 120 SEKEurope
Standard Shipping = 7€
Priority Shipping = 13€
Express Shipping = 17€
Super Shipping = 20€Worldwide
Standard Shipping = 10$
Express Shipping = 22$
Super Shipping = 35$ -
We offer free standard shipping on orders above a certain amount, see info below when free shipping is applied in your region.
- Sweden orders above 800 SEK
- EU/UK/NO orders above 100€
- Worldwide orders above 130 USD$
Take your time to read our size and measurements guide to find the correct size.
Or contact us if you need advice regarding the best size for your pup.
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If you would like to cancel your order please reach out to us ASAP and we will make every effort to cancel it for you. If your order has already been sent out we are not able to cancel it. In this case you need to process a return once your order has been delivered.
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All orders are mostly sent within 48h. For international orders the shipping time varies depending on the region. Customs clearance may also affect the delivery time.
Estimated shipping time for Standard shipping:
- Sweden 2-3 business days
- Scandinavia 3-5 business days
- EU 4-6 business days
- Europe 6-8 business days
- US 8-10 business days
- Canada 14-21 business days days
- Australia 14-21 business days
- Asia 7-10 business days
Estimated shipping time for Express & Super shipping:
- Sweden 1-2 business days
- Scandinavia 2-3 business days
- EU 2-3 business days
- Europe 2-4 business days
- US 2-4 business days
- Canada 3-6 business days
- Australia 3-6 business days
- Asia 2-4 business days
Please contact us if you haven't received your order within 20 days from received order confirmation.
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You will receive a shipping confirmation with a tracking link and a tracking number once we started processing your order.
Please copy your tracking number starting with either UU or RR and track it on your national post service website. For UPS shipments starting with 1Z check your tracking at www.ups.com
Haven't received any shipping confirmation? Please contact us at contact@collarofsweden.com
RETURNS
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We have a 14-day return policy, which means you have 14 days after receiving your order to request a return. To be eligible for a return, your item must be in the same condition as you received it, unworn or unused, with tags, and in its original packaging.
For more information, see returns & exchange.
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To make a return or a exchange make a request here.
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The refund of a approved return will be issued within 3-5 days from receiving the return back to us. Please note that we don't refund shipping fees.
Your refund will be credited to the payment method you used when you placed your order. Additional duties and/or taxes will not be refunded.
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We have a fixed return cost stated as below:
Sweden = 50 SEK
EU/UK/NO = 15€
Worldwide = 25$It's also possible to arrange your own return, please provide us with your order number and tracking number if the return is sent on your behalf.
Send your approved return here:
Collar of Sweden AB
Kabyssgatan 4 D
120 30 Stockholm
SwedenPlease note that import taxes, customs fees and shipping costs will not be refunded, even if its a partial return. We do not accept returns sent by COD (Cash on Delivery) or any other shipping options that may add additional fees for us. The sender is responsible for any items lost or damaged in shipping.
You can always contact us for any return question at contact@collarofsweden.com
PRODUCTS
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Yes, we have a showroom/store in Stockholm, Sweden. Contact us if you want to come by for a visit.
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Yes we do, you find our gift cards here.
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Start with having a look at our size-guide that you find here if you still doubting regarding the size please send us a message to contact@collarofsweden.com
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We use both genuine leather and vegan (synthetic) leather. Our vegan leather products is marked with a special symbol on the product page.