배송 및 반품
배송
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우리는 전 세계로 배송하며 주문은 PostNord나 UPS 및 그들의 파트너와 함께 전송됩니다.
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국제 주문에 대해서는 스탠다드 배송으로는 추적이 불가능합니다. 이 서비스는 수퍼, 익스프레스 또는 추적이 가능한 스탠다드 배송에서만 이용 가능합니다.
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주문은 명시된 배송 주소 또는 가장 가까운 픽업 포인트로 직접 배송됩니다.
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배송 시간은 항공편 연결 및 통관 클리어런스에 따라 다를 수 있습니다.
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주문 확인 후 20일 이내에 주문을 받지 못한 경우 contact@collarofsweden.com 으로 문의하십시오.
대략적인 배송 시간 - 유럽
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스탠다드 배송: 4 - 7 영업일
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익스프레스 배송: 2 - 4 영업일
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슈퍼 배송: 1 - 2 영업일
대략적인 배송 시간 - 전 세계
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스탠다드 배송: 7 - 20 영업일
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익스프레스 배송: 4 - 5 영업일
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슈퍼 배송: 2 - 3 영업일
반품
제품을 수령한 후 14일 이내에 반품 요청을 할 수 있는 14일 반품 정책이 있습니다.
반품이 가능하려면 제품이 수령한 것과 동일한 상태여야 하며, 착용되지 않거나 사용되지 않은 상태여야 하며, 태그와 원래 포장이 포함되어 있어야 합니다. 또한 영수증 또는 구매 증명서가 필요합니다. 맞춤 제품 또는 이름이 새겨진 이름표에 대한 반품이나 환불은 받지 않습니다.
반품에 관한 질문이 있으면 언제든지 contact@collarofsweden.com로 문의하실 수 있습니다.
제품을 반품하려면 이름이나 주문 번호와 함께 이 반품 양식을 작성하거나 제품과 함께 보내십시오.
Collar of Sweden AB
Kabyssgatan 4 D
120 30 Stockholm
Sweden
소포에는 반품된 상품이라고 표시하십시오.
부분 반품인 경우에도 수입 세금, 통관 수수료 및 배송비는 환불되지 않습니다. 우리에게 추가 요금이 발생할 수 있는 COD (현금 인출) 또는 기타 배송 옵션으로 보낸 반품을 받지 않습니다. 발신자는 운송 중에 손실되거나 손상된 항목에 대해 책임을 집니다.
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We provide worldwide shipping. You can find more information on different shipping regions here.
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We offer different shipping options and all prices for each option is displayed in the checkout. Here's the most common shipping fees.
Sweden
Standard Shipping = 50 SEK
Priority Shipping = 120 SEKEurope
Standard Shipping = 7€
Priority Shipping = 13€
Express Shipping = 17€
Super Shipping = 20€Worldwide
Standard Shipping = 10$
Express Shipping = 22$
Super Shipping = 35$ -
We offer free standard shipping on orders above a certain amount, see info below when free shipping is applied in your region.
- Sweden orders above 800 SEK
- EU/UK/NO orders above 100€
- Worldwide orders above 130 USD$
Take your time to read our size and measurements guide to find the correct size.
Or contact us if you need advice regarding the best size for your pup.
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If you would like to cancel your order please reach out to us ASAP and we will make every effort to cancel it for you. If your order has already been sent out we are not able to cancel it. In this case you need to process a return once your order has been delivered.
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All orders are mostly sent within 48h. For international orders the shipping time varies depending on the region. Customs clearance may also affect the delivery time.
Estimated shipping time for Standard shipping:
- Sweden 2-3 business days
- Scandinavia 3-5 business days
- EU 4-6 business days
- Europe 6-8 business days
- US 8-10 business days
- Canada 14-21 business days days
- Australia 14-21 business days
- Asia 7-10 business days
Estimated shipping time for Express & Super shipping:
- Sweden 1-2 business days
- Scandinavia 2-3 business days
- EU 2-3 business days
- Europe 2-4 business days
- US 2-4 business days
- Canada 3-6 business days
- Australia 3-6 business days
- Asia 2-4 business days
Please contact us if you haven't received your order within 20 days from received order confirmation.
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You will receive a shipping confirmation with a tracking link and a tracking number once we started processing your order.
Please copy your tracking number starting with either UU or RR and track it on your national post service website. For UPS shipments starting with 1Z check your tracking at www.ups.com
Haven't received any shipping confirmation? Please contact us at contact@collarofsweden.com
RETURNS
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We have a 14-day return policy, which means you have 14 days after receiving your order to request a return. To be eligible for a return, your item must be in the same condition as you received it, unworn or unused, with tags, and in its original packaging.
For more information, see returns & exchange.
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To make a return or a exchange make a request here.
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The refund of a approved return will be issued within 3-5 days from receiving the return back to us. Please note that we don't refund shipping fees.
Your refund will be credited to the payment method you used when you placed your order. Additional duties and/or taxes will not be refunded.
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We have a fixed return cost stated as below:
Sweden = 50 SEK
EU/UK/NO = 15€
Worldwide = 25$It's also possible to arrange your own return, please provide us with your order number and tracking number if the return is sent on your behalf.
Send your approved return here:
Collar of Sweden AB
Kabyssgatan 4 D
120 30 Stockholm
SwedenPlease note that import taxes, customs fees and shipping costs will not be refunded, even if its a partial return. We do not accept returns sent by COD (Cash on Delivery) or any other shipping options that may add additional fees for us. The sender is responsible for any items lost or damaged in shipping.
You can always contact us for any return question at contact@collarofsweden.com
PRODUCTS
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Start with having a look at our size-guide that you find here if you still doubting regarding the size please send us a message to contact@collarofsweden.com
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We use both real leather and vegan leather. Our vegan leather products is marked with a special symbol on the product page.