FAQ
Här svarar vi på de vanligaste frågorna vi får. Om du fortfarande inte hittar det du söker kan du skicka din fråga direkt till oss på contact@collarofsweden.com
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We provide worldwide shipping. You can find more information on different shipping regions here.
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We offer different shipping options and all prices for each option is displayed in the checkout. Here's the most common shipping fees.
Sweden
Standard Shipping = 50 SEK
Priority Shipping = 120 SEKEurope
Standard Shipping = 7€
Priority Shipping = 13€
Express Shipping = 17€
Super Shipping = 20€Worldwide
Standard Shipping = 10$
Express Shipping = 22$
Super Shipping = 35$ -
We offer free standard shipping on orders above a certain amount, see info below when free shipping is applied in your region.
- Sweden orders above 800 SEK
- EU/UK/NO orders above 100€
- Worldwide orders above 130 USD$
Take your time to read our size and measurements guide to find the correct size.
Or contact us if you need advice regarding the best size for your pup.
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If you would like to cancel your order please reach out to us ASAP and we will make every effort to cancel it for you. If your order has already been sent out we are not able to cancel it. In this case you need to process a return once your order has been delivered.
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All orders are mostly sent within 48h. For international orders the shipping time varies depending on the region. Customs clearance may also affect the delivery time.
Estimated shipping time for Standard shipping:
- Sweden 2-3 business days
- Scandinavia 3-5 business days
- EU 4-6 business days
- Europe 6-8 business days
- US 8-10 business days
- Canada 14-21 business days days
- Australia 14-21 business days
- Asia 7-10 business days
Estimated shipping time for Express & Super shipping:
- Sweden 1-2 business days
- Scandinavia 2-3 business days
- EU 2-3 business days
- Europe 2-4 business days
- US 2-4 business days
- Canada 3-6 business days
- Australia 3-6 business days
- Asia 2-4 business days
Please contact us if you haven't received your order within 20 days from received order confirmation.
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You will receive a shipping confirmation with a tracking link and a tracking number once we started processing your order.
Please copy your tracking number starting with either UU or RR and track it on your national post service website. For UPS shipments starting with 1Z check your tracking at www.ups.com
Haven't received any shipping confirmation? Please contact us at contact@collarofsweden.com
RETURNS
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We have a 14-day return policy, which means you have 14 days after receiving your order to request a return. To be eligible for a return, your item must be in the same condition as you received it, unworn or unused, with tags, and in its original packaging.
For more information, see returns & exchange.
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To make a return or a exchange make a request here.
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The refund of a approved return will be issued within 3-5 days from receiving the return back to us. Please note that we don't refund shipping fees.
Your refund will be credited to the payment method you used when you placed your order. Additional duties and/or taxes will not be refunded.
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We have a fixed return cost stated as below:
Sweden = 50 SEK
EU/UK/NO = 15€
Worldwide = 25$It's also possible to arrange your own return, please provide us with your order number and tracking number if the return is sent on your behalf.
Send your approved return here:
Collar of Sweden AB
Kabyssgatan 4 D
120 30 Stockholm
SwedenPlease note that import taxes, customs fees and shipping costs will not be refunded, even if its a partial return. We do not accept returns sent by COD (Cash on Delivery) or any other shipping options that may add additional fees for us. The sender is responsible for any items lost or damaged in shipping.
You can always contact us for any return question at contact@collarofsweden.com
PRODUCTS
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Yes, we have a showroom/store in Stockholm, Sweden. Contact us if you want to come by for a visit.
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Yes we do, you find our gift cards here.
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Start with having a look at our size-guide that you find here if you still doubting regarding the size please send us a message to contact@collarofsweden.com
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We use both genuine leather and vegan (synthetic) leather. Our vegan leather products is marked with a special symbol on the product page.